My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.
Copy QuoteEducation is what remains after one has forgotten what one has learned in school.
Copy Quote View & ShareIn times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists.
Copy Quote View & ShareI've learned that you shouldn't go through life with a catcher's mitt on both hands; you need to be able to throw something back.
Copy Quote View & ShareI like to listen. I have learned a great deal from listening carefully. Most people never listen.
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