We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Copy QuoteAbility is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it.
Copy Quote View & ShareYou cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.
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