Joe Gebbia quotes

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.

Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.

We started Airbnb because, like many across the U.S. and in New York, we were struggling to pay our rent and decided to open up our living room to fellow artists coming to town for a design conference. Sharing our apartment allowed us to stay in our home and start our company.

Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Design helps shape our everyday interactions through products, furniture, objects, or experiences.

Design is an expression of one's most deeply rooted internal values.

We started Airbnb because, like many across the U.S. and in New York, we were struggling to pay our rent and decided to open up our living room to fellow artists coming to town for a design conference. Sharing our apartment allowed us to stay in our home and start our company.

To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.

Scheduled shipping is one of many inventions that has made New York a global capital of innovation and creativity - from Willis Carrier's invention of air conditioning in Buffalo and George Eastman's breakthrough film technology in Rochester to the rise of hip-hop in the South Bronx and the world's first cell phone call in Midtown Manhattan.

Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.

Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.

In art school, you learn that design is much more than the look and feel of something - it's the whole experience.