One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
Copy Quote View & ShareAt Southwest, they're on a mission to democratize air travel. When they first started, the only people who could fly were relatively wealthy businesspeople, and Herb Kelleher's vision was to offer everyone the chance to visit a friend or relative during a happy and a sad time. That's a vision employees can get excited about.
Copy Quote View & ShareAt Southwest, they're on a mission to democratize air travel. When they first started, the only people who could fly were relatively wealthy businesspeople, and Herb Kelleher's vision was to offer everyone the chance to visit a friend or relative during a happy and a sad time. That's a vision employees can get excited about.
Copy Quote View & ShareAt Southwest, they're on a mission to democratize air travel. When they first started, the only people who could fly were relatively wealthy businesspeople, and Herb Kelleher's vision was to offer everyone the chance to visit a friend or relative during a happy and a sad time. That's a vision employees can get excited about.
Copy Quote View & ShareIn the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
Copy Quote View & ShareFor a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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