There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Copy Quote View & ShareIf you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Copy Quote View & ShareIf you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Copy Quote View & ShareThe key to success is to get out into the store and listen to what the associates have to say.
Copy Quote View & ShareI learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.
Copy Quote View & ShareIf you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Copy Quote View & ShareI learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.
Copy Quote View & ShareOutstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Copy Quote View & ShareAll of us profit from being corrected - if we're corrected in a positive way.
Copy Quote View & ShareThere is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Copy Quote View & ShareIf everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.
Copy Quote View & ShareYou can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Copy Quote View & ShareI learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.
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