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When first starting to work with someone you try to get them in the same mindset that you were in when you were successful, and I realized the best thing you can ever do is realize that they are not you. They have a different persona and mindset, and you have to figure out what works best within your communication with that athlete.

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The single biggest problem in communication is the illusion that it has taken place.

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We have two ears and one mouth so that we can listen twice as much as we speak.

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Wise men speak because they have something to say; Fools because they have to say something.

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Words are singularly the most powerful force available to humanity. We can choose to use this force constructively with words of encouragement, or destructively using words of despair. Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate and to humble.

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Communication - the human connection - is the key to personal and career success.

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Man is a creature who lives not upon bread alone, but primarily by catchwords.

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A man's character may be learned from the adjectives which he habitually uses in conversation.

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I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better. I think that's the single best piece of advice: constantly think about how you could be doing things better and questioning yourself.

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Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people.

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If you can't convince them, confuse them.

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